Frequently Asked Questions

How long will the carpet take to dry?

The carpet will typically dry within two hours of the service.

How soon after the cleaning can my pets, kids, or I walk on the carpet?

We recommend waiting until the carpet is completely dry to resume use; however, if you must walk on it, we recommend wearing a clean pair of socks (not barefoot or with indoor slippers) as the carpet is easily resoiled when wet. We recommend keeping kids and pets off until it is completely dry.

What is a carpet/upholstery protector, and how does it work?

Carpet and upholstery protector provides a barrier against spills and stains that happen, making stains less permanent and more easily removed. It helps to preserve the colour and appearance of the carpet/upholstery.

Why do I pay a deposit, and is it refundable?

A deposit is paid to hold your cleaning reservation, and it is transferable if you need to reschedule your cleaning; however, it is not refundable for cancellations.

Do you move furniture?

We do not move furniture due to liability issues. It is up to you whether you want to move furniture for the cleaning or not. If so, we just ask that you move the furniture before we arrive and that there is still enough room in the walkways for us to bring in our equipment and have access to a water source.

Do you warranty your services?

Yes, we have a 110% guarantee on all of our services, and we offer a one-week warranty with every service.

Can we be in the home during the cleaning process?

You are welcome to stay present during the clean or step out. We simply require that all pets are put into a kennel or separate room before we arrive.

Where do you provide services?

We provide services within the Bow Valley, including Canmore, Dead Man’s Flats, Exshaw, Lac De Arcs, Harvie Heights, Banff, and Lake Louise.

Do I need to be present for the service?

It is preferred but not required for you to be there at the time of service. However, we do ask that you are available by phone at the time of service in case we need to reach you.

How do you accept payment?

Our preferred payment methods are debit, credit, or e-transfer.